'Parcel Delivery' - the parcel delivery service 'Order Form' - the order form contained on your PingLocker account, the order form using the text instructions or the Bag Tag 'Order Confirmation' - the confirmation message that you will receive on the Platform 'Order' - your order for the Services as set out in the order form submitted via the Platform or App 'Membership Plans' - the membership plans as set out on the membership plan pages on the Platform 'Marketplace' - means range of products and services provided by third party suppliers to platform users

'Locker' - means any of our secure intelligent lockers located at one of the Locations for use relating to the Services 'Location(s)' - one of the PingLocker retails shops, residential and office buildings, concierge buildings or concierge rooms as detailed within the Platform 'Laundry Services' - means the dry cleaning, laundry services, Wash & Fold, Ironing, repairs & alterations collected from and delivered to your nominated address 'Items' - any items to be placed in the Locker or with the Concierge for PingLocker to carry out the Laundry Services including (but not limited to) clothing, garments, shoes, parcels, towels, bedding and linen Pre-arrival and End of Tenancy cleans at your nominated address 'Cleaning Services' - Means our regular, one-off. 'Concierge Room' - means any of our secure intelligent concierge rooms located at one of the locations for use relating to services 'Concierge' - the on-site concierge situated within one of the Locations we operate

'Business Services' - the wholesale laundry, cleaning, relocations and any other service for small to medium sized businesses 'Booking Request Form' - means the booking request form available on the Platform 'Bag Tag' - a laundry tag that will be attached to your laundry bag issued by us

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